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Root Cause Analysis That Holds Up
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Root Cause Analysis That Holds Up
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Root Cause Analysis That Holds Up
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Root Cause Analysis That Holds Up
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Root Cause Analysis That Holds Up
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Chase a bad deploy past its red herring to a cause a human can verify in five minutes.
4 modules
·
~16 min
Continue
MODULE 1
Why Root Cause Is a Different Bar
Correlation isn't causation, and the first plausible story isn't the true one
· ~4 min
→
MODULE 2
Outage Two: The Deploy
A bad config change, with a decoy sitting right next to it on the timeline
· ~4 min
MODULE 3
Chasing the Herring, Then Ruling It Out
Building an evidence chain a skeptic could walk through
· ~4 min
MODULE 4
The RCA Artifact
A document built to hold up without you in the room
· ~4 min
